Read before booking: 
Policies and Procedures

Arrival Time/Hours

Our hours of operation are from 8:00 a.m. to 4:00 p.m. Our technicians arrive at our first house between 8:00 a.m. and the last house by 3:00 p.m. We cannot guarantee an exact arrival time unless you are our first client of the day. However, we can provide a 2-hour window of our estimated arrival time if you call the day before your scheduled work. Please allow us to plan our arrival between 8:00 a.m. and 3:00 p.m. We will strive to meet your requested arrival time, but we cannot guarantee it.

If you want to wait for us to arrive, please be home during the estimated time window to let the service provider into your home. If no one is home or we are turned away, a cancellation fee will be charged (see Cancellation Policy.)
 

Cancellation Fee:

We require cancellations to be communicated to us 48 hours (2 full working days) in advance to avoid charges. We have held your spot and turned down business to not to interrupt your service. Cancellations communicated less than 48 hours (2 full working days) before the appointment will be charged a $50 cancellation fee.

We reserve the right to deny or terminate service because of safety concerns and inappropriate or uncomfortable situations.

 

Supplies:

Clients will be required to provide supplies, unless specified. 

 

Moving Furniture:

We will move "light" furniture, not refrigerators, stoves, washers, dryers, or other heavy furniture. We will try to reach all visible places by hand or with an extension duster. We are not permitted to lift over 20 pounds.

 

Pets:

Your pets are members of your family, and we respect that. We realize that we are coming into their home. The pets are afraid, overly friendly, or aggressive due to a stranger being in their home. We require that pets be placed up. This can consist of a kennel, a room we are not cleaning, a backyard, or someone there to help manage while we are cleaning.

 

Damages:

Accidents do happen. If we are responsible for damages or items in your home, we will leave a note for you on the day of. We make every attempt to repair, replace, or pay for any items that we have damaged.

We will not assume liability for pre-existing damages, scratches, or dings in windows, paint, furniture, floors, walls, or items not secured properly (e.g., heavy pictures hanging from thumbtacks, not appropriately anchored to walls).

 

Release of Liability:

Complaints / Re-Work:

Any complaints regarding the service must be reported to the company within 24 to 48 hours from when the service was completed. This should be sent to 615-480-0856. Please include the customer's name, address, contact information, service date, and detailed description of each complaint. Pictures and videos must be provided. We must schedule the service within 48-72 hours of being notified.